Refund policy

Due to the nature of the product, BLOOMbase items cannot be returned once opened or used.

As with cake dummies and other products used in food preparation environments, we are unable to accept returns for hygiene and safety reasons.

BLOOMbase products are designed for decoration and planting. As planting outcomes depend on environmental conditions outside our control, we cannot guarantee germination or accept responsibility for results after use.

If you experience any issue using BLOOMbase, we would always love to hear from you and will do our best to help.

If you receive a faulty or incorrect order, please contact us within 48 hours of delivery at hello@madewithflower.com so we can resolve the situation as quickly as possible.